Selected Publications
- Yu, I. Y., Yang, M. X., Fan, D. X., & Zeng, K. J. (2022). Can travelling abroad experiences trigger tourist misbehaviours? The role of moral relativism. Current Issues in Tourism, 1-9.
- Chan, H., Zeng, K. J., & Yang, M. X. (2022). Review platforms as prosumer communities: Theory, practices, and implications. European Journal of Marketing, ahead-of-print.
- Yu, I. Y., Liu, C., Yang, M. X., & Zeng, K. J. (2022). Looking-forward or looking-back: Feedback strategies in tier-based hotel loyalty programs. International Journal of Hospitality Management, 102, 103164.
- Zeng, K. J., Yu, I. Y., Yang, M. X., & Chan, H. (2022). Communication strategies for multi-tier loyalty programs: The role of progress framing. Tourism Management, 91, 104460.
- Chan, H., Yang, M. X., & Zeng, K. J. (2022). Bolstering ratings and review systems on multi-sided platforms: A co-creation perspective. Journal of Business Research, 139, 208-217.
- Yang, M. X., Zeng, K. J., Chan, H., & Yu, I. Y. (2021). Managing loyalty program communications in the digital era: Does culture matter? Journal of Retailing and Consumer Services, 60, 102476.
- Yang, M. X., Yu, I. Y., Chan, H. & Zeng, K. J. (2020). Retain or upgrade: The progress-framing effect in hierarchical loyalty programs. International Journal of Hospitality Management, 89, 102562.
- Song, M., Yang, M. X., Zeng, K. J., & Feng, W. (2020). Green knowledge sharing, stakeholder pressure, absorptive capacity, and green innovation: Evidence from Chinese manufacturing firms. Business Strategy and the Environment, 29(3), 1517-1531
- Yang, M. X., Li, J., Yu, I. Y., Zeng, K. J., & Sun, J. M. (2019). Environmentally sustainable or economically sustainable? The effect of Chinese manufacturing firms' corporate sustainable strategy on their green performances. Business Strategy and the Environment, 28(6), 989-997.
Selected Conference Proceedings
- Chan, H., Yang, M. X., & Zeng, K. J. (2021, December). ‘Managing buyer-generated reviews on multi-sided platforms: A co-creation perspective’, Australian & New Zealand Marketing Academy (ANZMAC) Conference, Melbourne, Australia.
- Yu, I. Y., Zeng, K. J., Yang, M. X., & Liu, C. (2021, July). ‘Framing progress as the completed or the remaining: Feedback strategies for maintaining tier status in hierarchical loyalty programs’, Asia Pacific Tourism Association (APTA) Annual Conference. *Best Paper Award
- Chan, H., Zeng, K. J., & Yang, M. X. (2020, August). ‘The interaction of culture and forum design in online reviews’, American Marketing Association (AMA) Conference, San Francisco, USA.
- Chan, H., Zeng, K. J., & Yuen, W. Y. (2018, December). ‘Opinion leadership in product review forums,’ Australian & New Zealand Marketing Academy (ANZMAC) Conference, Adelaide, Australia.
- Yu, Y., Chan, H., Zeng, J., & Yang, X. (2017, December). ‘Does associational activity reduce recruitment discrimination against immigrants?’ Academy of International Business Southeast Asia Regional (AIBSEAR) Conference, Chiang Mai, Thailand.
- Yang, X., Zeng, J., Chan, H. & Yu, Y. (2017, August). ‘The communication strategy in rewards program innovation: Reward pursuit sustainability from a regulatory fit perspective,’ American Marketing Association (AMA) Conference, San Francisco, USA.
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